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CRM ⇄ Business productivity

Gladly to Google Sheets integration — real-time, two-way sync

Keep Gladly and Google Sheets in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

  • SOC 2 and 6 other compliance frameworks
  • POC with real engineers in minutes

Adopted by fast-scaling companies moving mission-critical data in real time

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Why teams connect Gladly and Google Sheets

Sync what happens in Google Sheets with the customer records in Gladly, in real time and in both directions.

The CRM is supposed to be the record of every customer relationship, but customer-relevant information also accumulates in the other tools a team runs. Whatever Google Sheets holds or produces that touches a customer, whether conversations, payments, replies, enriched data, or notes, the CRM only benefits if it arrives without someone copying it over.

Stacksync connects Ranges, Named ranges, Cell values, Spreadsheets in Google Sheets to Conversation items, Agents, Topics, Tasks in Gladly with bi-directional, real-time sync. Activity and record changes in Google Sheets update the matching contact or account in Gladly, and CRM data flows the other way wherever Google Sheets can store and use it.

Common use cases

  • Use a sheet as a lightweight intake form whose rows become records in a production database.
  • Reconcile finance or billing exports against system-of-record data in one collaborative surface.
  • Mirror conversations and topics into a warehouse for CX analytics and staffing models.
  • Keep customer attributes such as loyalty tier and lifetime value synced from a warehouse into Gladly profiles for routing and prioritization.

Where Google Sheets processes payments

Charges, refunds, and subscription changes appear on the account in Gladly, so revenue context lives with the relationship.

Where Google Sheets can store CRM context: fields kept current

Owner, lifecycle stage, or account details from Gladly sync into Google Sheets, so people working there have the context without switching tools.

Where Google Sheets supplies contact or company data

Enriched fields land directly on records in Gladly, and refreshes keep them from going stale.

What you can sync between Gladly and Google Sheets

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

Gladly objects Google Sheets objects
Tasks Follow-up work items created from external triggers or synced for workload reporting. Rows Treated as records; a header row usually defines field names.
Customer profiles The central entity; merges identifiers like email, phone, and order IDs, which syncs use for matching. Ranges Addressed in A1 notation for batched reads and writes.
Conversations Each customer's continuous timeline; status and outcomes sync to CRMs and warehouses. Named ranges Stable references that keep sync mappings valid when the grid moves.
Conversation items Individual messages across voice, SMS, chat, and email attached to the conversation. Cell values Untyped by default, so syncs handle type coercion for dates and numbers.
Agents User records used to attribute work in CX analytics. Spreadsheets The file-level container a sync connects to, identified by spreadsheet ID.
Topics Categorization applied to conversations; the key dimension for contact-driver reporting. Sheets (tabs) Individual worksheets, typically mapped one-to-one to a synced table.
What ships with Gladly ⇄ Google Sheets

Connect Gladly and Google Sheets for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Gladly–Google Sheets connection.

Real-time

Two-way sync

Changes in Gladly or Google Sheets instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Gladly or Google Sheets data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Gladly or Google Sheets record.

Observability

Monitoring

Track your Gladly ⇄ Google Sheets sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between Gladly and Google Sheets.

How the Gladly and Google Sheets connectors work

Gladly

Integration surface
REST API
Authentication
API tokens used with basic authentication tied to an agent email
Change detection
Webhook event subscriptions for conversation and customer events, supplemented by polling and report exports
Capabilities
read · write · webhooks
Rate limits
Subject to the platform's API rate limits

Google Sheets

Integration surface
REST API (Google Sheets API), with file-level change signals available through the Drive API
Authentication
OAuth 2.0 (user consent) or Google service accounts
Change detection
Polling; the Sheets API has no cell-level webhooks, and Drive push notifications only signal file-level changes
Capabilities
read · write
Rate limits
Subject to per-minute read and write quotas per project and per user, so large syncs are batched.
How it works

How to connect Gladly to Google Sheets — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Gladly and Google Sheets with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Gladly connected
    Google Sheets connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Gladly and Google Sheets objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Gladly ⇄ Google Sheets
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Gladly Google Sheets
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
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FAQ

Gladly and Google Sheets integration FAQ

SECURITY

Security teams love Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

Learn more about security
SOC 2 type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS

SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 386 integrations available for Gladly and Google Sheets.

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