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Business productivity ⇄ CRM

GitHub to Gladly integration — real-time, two-way sync

Keep GitHub and Gladly in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

  • SOC 2 and 6 other compliance frameworks
  • POC with real engineers in minutes

Adopted by fast-scaling companies moving mission-critical data in real time

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Why teams connect GitHub and Gladly

Sync what happens in GitHub with the customer records in Gladly, in real time and in both directions.

The CRM is supposed to be the record of every customer relationship, but customer-relevant information also accumulates in the other tools a team runs. Whatever GitHub holds or produces that touches a customer, whether conversations, payments, replies, enriched data, or notes, the CRM only benefits if it arrives without someone copying it over.

Stacksync connects Users, Labels and Milestones, Repositories, Issues in GitHub to Topics, Tasks, Customer profiles, Conversations in Gladly with bi-directional, real-time sync. Activity and record changes in GitHub update the matching contact or account in Gladly, and CRM data flows the other way wherever GitHub can store and use it.

Common use cases

  • Create GitHub issues automatically from records written elsewhere, such as bug reports logged in a CRM case object.
  • Publish release data into customer-communication tools when a new version ships.
  • Sync Gladly customer profiles with an order database so agents see purchase history and profile updates flow back.
  • Mirror conversations and topics into a warehouse for CX analytics and staffing models.

Where GitHub can store CRM context: fields kept current

Owner, lifecycle stage, or account details from Gladly sync into GitHub, so people working there have the context without switching tools.

Where GitHub handles support or shared inboxes

Tickets and conversations attach to the right contact and account in Gladly, so sales sees open issues before the next call.

Where GitHub supplies contact or company data

Enriched fields land directly on records in Gladly, and refreshes keep them from going stale.

What you can sync between GitHub and Gladly

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

GitHub objects Gladly objects
Workflow runs (Actions) CI results synced into incident and reporting systems. Conversation items Individual messages across voice, SMS, chat, and email attached to the conversation.
Organizations and Teams Membership data synced with identity systems and HR directories for access reviews. Agents User records used to attribute work in CX analytics.
Users Author and assignee identities matched to internal directories. Topics Categorization applied to conversations; the key dimension for contact-driver reporting.
Labels and Milestones Classification fields mapped to statuses and sprints in external trackers. Tasks Follow-up work items created from external triggers or synced for workload reporting.
Repositories Top-level containers whose metadata and settings syncs read to scope other objects. Customer profiles The central entity; merges identifiers like email, phone, and order IDs, which syncs use for matching.
Issues Synced two-way with project trackers and support tools, including labels and assignees. Conversations Each customer's continuous timeline; status and outcomes sync to CRMs and warehouses.
What ships with GitHub ⇄ Gladly

Connect GitHub and Gladly for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every GitHub–Gladly connection.

Real-time

Two-way sync

Changes in GitHub or Gladly instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever GitHub or Gladly data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single GitHub or Gladly record.

Observability

Monitoring

Track your GitHub ⇄ Gladly sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between GitHub and Gladly.

How the GitHub and Gladly connectors work

GitHub

Integration surface
REST API and GraphQL API
Authentication
OAuth 2.0, fine-grained personal access tokens, or GitHub App installation tokens
Change detection
Webhooks with a broad event catalog covering issues, pull requests, pushes, and releases; polling for backfill
Capabilities
read · write · webhooks
Rate limits
Authenticated REST requests are limited to 5,000 per hour per user; GitHub Apps scale limits per installation.

Gladly

Integration surface
REST API
Authentication
API tokens used with basic authentication tied to an agent email
Change detection
Webhook event subscriptions for conversation and customer events, supplemented by polling and report exports
Capabilities
read · write · webhooks
Rate limits
Subject to the platform's API rate limits
How it works

How to connect GitHub to Gladly — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate GitHub and Gladly with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    GitHub connected
    Gladly connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the GitHub and Gladly objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · GitHub ⇄ Gladly
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    GitHub Gladly
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
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FAQ

GitHub and Gladly integration FAQ

SECURITY

Security teams love Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

Learn more about security
SOC 2 type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS

SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 386 integrations available for GitHub and Gladly.

Popular · 8 of 386
All GitHub integrations All Gladly integrations Browse all integrations
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