Skip to content
CRM ⇄ Business productivity

Folk CRM to Twilio integration — real-time, two-way sync

Keep Folk CRM and Twilio in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

  • SOC 2 and 6 other compliance frameworks
  • POC with real engineers in minutes

Adopted by fast-scaling companies moving mission-critical data in real time

Case study
Migrated from Mulesoft
Case study
Migrated from Celigo
Migrated from Heroku Connect
Migrated from Matillion
Case study
Migrated from Fivetran
Case study
Migrated from Celigo
Why teams connect Folk CRM and Twilio

Sync what happens in Twilio with the customer records in Folk CRM, in real time and in both directions.

The CRM is supposed to be the record of every customer relationship, but customer-relevant information also accumulates in the other tools a team runs. Whatever Twilio holds or produces that touches a customer, whether conversations, payments, replies, enriched data, or notes, the CRM only benefits if it arrives without someone copying it over.

Stacksync connects Incoming Phone Numbers, Outgoing Caller IDs, Accounts, Roles in Twilio to People, Companies, Groups, Custom fields in Folk CRM with bi-directional, real-time sync. Activity and record changes in Twilio update the matching contact or account in Folk CRM, and CRM data flows the other way wherever Twilio can store and use it.

Common use cases

  • Mirror Verify outcomes into a user database to gate onboarding steps on completed phone verification.
  • Push Twilio usage records into a finance database for per-customer communication cost allocation.
  • Push enriched contact data from a data warehouse into folk custom fields.
  • Mirror folk groups into a reporting database to track pipeline and outreach coverage.

Where Twilio handles support or shared inboxes

Tickets and conversations attach to the right contact and account in Folk CRM, so sales sees open issues before the next call.

Where Twilio runs outreach

Prospects, sends, and replies sync into Folk CRM, keeping lead status current without manual imports.

Where Twilio supplies contact or company data

Enriched fields land directly on records in Folk CRM, and refreshes keep them from going stale.

What you can sync between Folk CRM and Twilio

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

Folk CRM objects Twilio objects
People Contact records; the primary entity synced with outreach and enrichment tools. Addresses Synced with incremental and full sync per the Stacksync docs.
Companies Organization records linked to people and kept aligned with billing or CS systems. Flows Synced with incremental and full sync per the Stacksync docs.
Groups Shared workspaces that organize contacts; group membership is often the field integrations act on. Usage Records Aggregated usage and spend data synced into finance systems for cost tracking.
Custom fields Group-scoped attributes that receive enriched or computed values from external systems. Messages SMS, MMS, and WhatsApp messages with delivery status; synced to log outreach in CRMs and databases.
Notes Free-text context attached to people and companies, readable for reporting. Messaging Services Synced with incremental and full sync per the Stacksync docs.
Reminders Follow-up items that can be created from external triggers. Calls Voice call records with duration and outcome, commonly mirrored to support and sales systems.
What ships with Folk CRM ⇄ Twilio

Connect Folk CRM and Twilio for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Folk CRM–Twilio connection.

Real-time

Two-way sync

Changes in Folk CRM or Twilio instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Folk CRM or Twilio data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Folk CRM or Twilio record.

Observability

Monitoring

Track your Folk CRM ⇄ Twilio sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between Folk CRM and Twilio.

How the Folk CRM and Twilio connectors work

Folk CRM

Integration surface
REST API
Authentication
API key (Bearer token)
Change detection
Webhook subscriptions for record events, with polling of list endpoints as a fallback
Capabilities
read · write · webhooks
Rate limits
Subject to the platform's API rate limits

Twilio

Integration surface
REST API (per-product APIs for Messaging, Voice, Conversations, Verify)
Authentication
Account SID + Auth Token (copied from Twilio Console Account Info and entered into the Stacksync Twilio connector)
Change detection
Status callback webhooks per message and call, plus polling of resource lists for backfill
Capabilities
read · write · webhooks
Twilio setup guide
How it works

How to connect Folk CRM to Twilio — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Folk CRM and Twilio with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Folk CRM connected
    Twilio connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Folk CRM and Twilio objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Folk CRM ⇄ Twilio
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Folk CRM Twilio
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
Try interactive demo
FAQ

Folk CRM and Twilio integration FAQ

SECURITY

Security teams love Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

Learn more about security
SOC 2 type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS

SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 386 integrations available for Folk CRM and Twilio.

Popular · 8 of 386
All Folk CRM integrations All Twilio integrations Browse all integrations
Coworkers laughing in front of a laptop in a casual office setting

Your last integration took months.
Your next one takes a prompt.

Book a demo Tour the platform on your own