Real-time
Two-way sync
Changes in ConnectWise or Zendesk instantly reflect in both systems. No stale data, no manual imports.
Business productivity
ConnectWise to Zendesk integration — real-time, two-way sync
Keep ConnectWise and Zendesk in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
- SOC 2 and 6 other compliance frameworks
- POC with real engineers in minutes
Adopted by fast-scaling companies moving mission-critical data in real time
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Migrated from Mulesoft
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Migrated from Celigo
Why teams connect ConnectWise and Zendesk
Stop re-entering the same information in ConnectWise and Zendesk: Stacksync keeps the records they share consistent in real time, in both directions.
Two tools in the daily stack often hold overlapping information: the same people, the same companies, or the same pieces of work, described twice. The tools do different jobs, so consolidating is not the answer; the overlap just needs to stop drifting.
Stacksync syncs Members, Activities, Companies, Contacts in ConnectWise with Tickets Comments, Users, Organizations, Attachments in Zendesk in real time. You choose which records overlap, map the fields that should match, and pick a direction or let changes flow both ways. From then on, an update made in either tool is reflected in the other within seconds, without exports or copy-paste.
Because the sync is field-level, each tool keeps its own extras; only the shared data is held in agreement.
Common use cases
- Keep configuration (asset) records aligned with an external CMDB or RMM tool.
- Sync time entries to payroll or BI tools for utilization analysis across technicians.
- Write CRM account tier, owner, and renewal data onto Zendesk organizations and ticket fields so agents see context in the ticket.
- Keep Zendesk users and organizations aligned with CRM contacts and accounts in both directions.
Where both tools track people or companies: one consistent record
Contact and company details corrected in either tool update the other, so nobody works from the old version.
Where one tool produces events: mirror them in the other
Payments, replies, messages, or tickets created in one tool can create or update matching records in the other, keeping context in one place.
Where Zendesk is where the team documents or plans: keep its data fed
Information that originates in ConnectWise stays current in Zendesk instead of going stale after a one-time paste.
What you can sync between ConnectWise and Zendesk
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| ConnectWise objects | Zendesk objects | |
|---|---|---|
| Activities Sales and service activity records synced for engagement reporting. | Organizations Company groupings for users; typically kept aligned with CRM accounts. | |
| Companies Client and prospect account records that anchor most other PSA data in a sync. | Attachments Synced with incremental and full sync per the Stacksync docs. | |
| Contacts People attached to companies, commonly synced against CRM contact records. | Ticket Forms Synced with incremental and full sync per the Stacksync docs. | |
| Service Tickets Support and service desk tickets, including status, board, and priority fields. | Tickets The central work object; synced to databases for SLA and volume reporting or mirrored into engineering tools. | |
| Opportunities Sales pipeline records synced to CRMs for forecasting and handoff. | Tickets Comments Synced with incremental and full sync per the Stacksync docs. | |
| Agreements Recurring contracts and managed-service agreements used for billing reconciliation. | Users End users and agents; matched to CRM contacts to keep requester data consistent. |
What ships with ConnectWise ⇄ Zendesk
Connect ConnectWise and Zendesk for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every ConnectWise–Zendesk connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever ConnectWise or Zendesk data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single ConnectWise or Zendesk record.
Observability
Monitoring
Track your ConnectWise ⇄ Zendesk sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between ConnectWise and Zendesk.
How the ConnectWise and Zendesk connectors work
ConnectWise
- Integration surface
- REST API
- Authentication
- Public/private API key pair for an API member, combined with a registered clientId, sent via Basic authentication
- Change detection
- Callbacks (webhooks) on record changes, supplemented by polling on last-updated fields
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to the platform's API rate limits per company and integration
Zendesk
- Integration surface
- REST API
- Authentication
- OAuth app authorization: enter your Zendesk subdomain (from {sub_domain_name}.zendesk.com) in Stacksync Connections and click "Authorize App"
- Change detection
- Incremental export endpoints with cursor-based pagination, plus webhooks fired by triggers
- Capabilities
- read · write · webhooks
- Rate limits
- Request limits vary by plan; incremental export endpoints have their own allowances.
How it works
How to connect ConnectWise to Zendesk — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate ConnectWise and Zendesk with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
ConnectWise
connected
Zendesk
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the ConnectWise and Zendesk objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · ConnectWise ⇄ ZendeskCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
ConnectWise ZendeskCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
ConnectWise and Zendesk integration FAQ
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Yes. Stacksync provides a managed, real-time two-way integration between ConnectWise and Zendesk: authenticate both systems, choose the objects to sync (such as ConnectWise's Activities and Companies), map fields visually, and changes propagate both ways in milliseconds — no code required.
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ConnectWise: The ConnectWise PSA REST API is organized by functional module (Company, Service, Sales, Finance, Procurement, Project, System), each with its own resource endpoints. Zendesk: Organizations, Attachments, and Ticket Forms are not enabled by default (On Request only). Stacksync's field mapping accounts for these differences between ConnectWise and Zendesk without custom code.
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Stacksync is SOC 2 Type II and ISO 27001 certified with HIPAA BAA support. Data is encrypted in transit, and a zero-persistent-storage architecture means ConnectWise and Zendesk records are not retained after a sync operation.
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Stacksync pricing is usage-based and starts at $1,000/month, including the managed ConnectWise and Zendesk connectors, real-time two-way sync, monitoring, and support. That replaces building and maintaining a custom ConnectWise–Zendesk integration in-house.
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Yes — Stacksync ships production-grade connectors for both ConnectWise and Zendesk. The connectors handle authentication, schema detection, rate limits, and retries; you configure the sync, and Stacksync operates it.
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Change detection on ConnectWise: Callbacks (webhooks) on record changes, supplemented by polling on last-updated fields. On Zendesk: Incremental export endpoints with cursor-based pagination, plus webhooks fired by triggers. Each detected change propagates to the other side in milliseconds, with field-level conflict resolution and an inspectable event log.
SECURITY
Security teams love Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
Every pair below is a real-time, two-way sync. Search all 386 integrations available for ConnectWise and Zendesk.
Popular · 8 of 386
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ConnectWise ⇄ Aviato -
ConnectWise ⇄ Customer.io -
ConnectWise ⇄ eClinicalWorks -
ConnectWise ⇄ Full Enrich -
Zendesk ⇄ Amazon Seller Central -
Zendesk ⇄ SendGrid -
Zendesk ⇄ Twilio -
Zendesk ⇄ GitHub
No integrations match .
