Real-time
Two-way sync
Changes in Braze or Zendesk instantly reflect in both systems. No stale data, no manual imports.
Business productivity
Braze to Zendesk integration — real-time, two-way sync
Keep Braze and Zendesk in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
- SOC 2 and 6 other compliance frameworks
- POC with real engineers in minutes
Adopted by fast-scaling companies moving mission-critical data in real time
Case study
Migrated from Mulesoft
Case study
Migrated from Celigo
Migrated from Heroku Connect
Migrated from Matillion
Case study
Migrated from Fivetran
Case study
Migrated from Celigo
Why teams connect Braze and Zendesk
Stop re-entering the same information in Braze and Zendesk: Stacksync keeps the records they share consistent in real time, in both directions.
Two tools in the daily stack often hold overlapping information: the same people, the same companies, or the same pieces of work, described twice. The tools do different jobs, so consolidating is not the answer; the overlap just needs to stop drifting.
Stacksync syncs Purchases, Segments, Campaigns, Canvases in Braze with Ticket Forms, Tickets, Tickets Comments, Users in Zendesk in real time. You choose which records overlap, map the fields that should match, and pick a direction or let changes flow both ways. From then on, an update made in either tool is reflected in the other within seconds, without exports or copy-paste.
Because the sync is field-level, each tool keeps its own extras; only the shared data is held in agreement.
Common use cases
- Push product usage events from a database or warehouse into Braze to trigger onboarding and retention journeys.
- Keep subscription and consent states consistent between Braze subscription groups and the CRM or CDP of record.
- Sync tickets, users, and organizations into Postgres so support analytics run on SQL instead of repeated API pulls.
- Write CRM account tier, owner, and renewal data onto Zendesk organizations and ticket fields so agents see context in the ticket.
Handoffs between teams
When work started in one tool continues in the other, the shared fields travel with it automatically.
Where both tools track people or companies: one consistent record
Contact and company details corrected in either tool update the other, so nobody works from the old version.
Where one tool produces events: mirror them in the other
Payments, replies, messages, or tickets created in one tool can create or update matching records in the other, keeping context in one place.
What you can sync between Braze and Zendesk
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Braze objects | Zendesk objects | |
|---|---|---|
| Content Blocks Reusable message content referenced across campaigns. | Ticket Forms Synced with incremental and full sync per the Stacksync docs. | |
| Users The central profile object, identified by external ID, Braze ID, or user aliases; the main sync target. | Tickets The central work object; synced to databases for SLA and volume reporting or mirrored into engineering tools. | |
| Custom Attributes Profile fields written from CRMs, warehouses, and product databases to drive personalization. | Tickets Comments Synced with incremental and full sync per the Stacksync docs. | |
| Custom Events Behavioral events pushed into Braze to trigger campaigns and Canvases. | Users End users and agents; matched to CRM contacts to keep requester data consistent. | |
| Purchases Transaction records logged against profiles for revenue-based targeting. | Organizations Company groupings for users; typically kept aligned with CRM accounts. | |
| Segments Audience definitions read for membership export and campaign targeting. | Attachments Synced with incremental and full sync per the Stacksync docs. |
What ships with Braze ⇄ Zendesk
Connect Braze and Zendesk for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Braze–Zendesk connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Braze or Zendesk data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Braze or Zendesk record.
Observability
Monitoring
Track your Braze ⇄ Zendesk sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Braze and Zendesk.
How the Braze and Zendesk connectors work
Braze
- Integration surface
- REST API
- Authentication
- REST API keys scoped to specific endpoints, issued per workspace
- Change detection
- Braze Currents streams engagement events outward; profile reads otherwise rely on export endpoints and polling
- Capabilities
- read · write
- Rate limits
- Endpoints have per-endpoint rate limits documented by Braze; batch endpoints accept multiple users per request
Zendesk
- Integration surface
- REST API
- Authentication
- OAuth app authorization: enter your Zendesk subdomain (from {sub_domain_name}.zendesk.com) in Stacksync Connections and click "Authorize App"
- Change detection
- Incremental export endpoints with cursor-based pagination, plus webhooks fired by triggers
- Capabilities
- read · write · webhooks
- Rate limits
- Request limits vary by plan; incremental export endpoints have their own allowances.
How it works
How to connect Braze to Zendesk — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Braze and Zendesk with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Braze
connected
Zendesk
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Braze and Zendesk objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Braze ⇄ ZendeskCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Braze ZendeskCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Braze and Zendesk integration FAQ
-
Yes. Stacksync provides a managed, real-time two-way integration between Braze and Zendesk: authenticate both systems, choose the objects to sync (such as Braze's Content Blocks and Users), map fields visually, and changes propagate both ways in milliseconds — no code required.
-
Change detection on Braze: Braze Currents streams engagement events outward; profile reads otherwise rely on export endpoints and polling. On Zendesk: Incremental export endpoints with cursor-based pagination, plus webhooks fired by triggers. Each detected change propagates to the other side in milliseconds, with field-level conflict resolution and an inspectable event log.
-
On the Braze side: Purchases, Segments, Campaigns, Canvases, plus custom fields where Braze exposes them. On the Zendesk side: Ticket Forms, Tickets, Tickets Comments, Users. Stacksync auto-detects both schemas and converts types between the two systems.
-
Yes. Each object mapping can be bidirectional or restricted to a single direction (both systems accept writes). Read-only mirrors, one-way pushes, and full two-way sync can be mixed in the same integration.
-
Common patterns for Braze and Zendesk: Handoffs between teams; Where both tools track people or companies: one consistent record; Where one tool produces events: mirror them in the other. When work started in one tool continues in the other, the shared fields travel with it automatically.
-
Braze: REST API. Authentication: REST API keys scoped to specific endpoints, issued per workspace. Zendesk: REST API. Authentication: OAuth app authorization: enter your Zendesk subdomain (from {sub_domain_name}.zendesk.com) in Stacksync Connections and click "Authorize App". Stacksync manages authentication, retries, and rate limits on both sides.
SECURITY
Security teams love Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
Every pair below is a real-time, two-way sync. Search all 386 integrations available for Braze and Zendesk.
Popular · 8 of 386
-
Braze ⇄ Microsoft Teams -
Braze ⇄ NextGen Healthcare -
Braze ⇄ Orderful -
Braze ⇄ Resend - Zendesk ⇄ ServiceNow
-
Zendesk ⇄ Slack -
Zendesk ⇄ Campfire -
Zendesk ⇄ Front
No integrations match .
