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Database ⇄ CRM

Amazon RDS to Gladly integration — real-time, two-way sync

Keep Amazon RDS and Gladly in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

  • SOC 2 and 6 other compliance frameworks
  • POC with real engineers in minutes

Adopted by fast-scaling companies moving mission-critical data in real time

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Why teams connect Amazon RDS and Gladly

Treat Gladly like part of your database: its records live in Amazon RDS as real tables, and writes in either place sync to the other in seconds.

Product and engineering teams constantly need CRM data, and the CRM API is a poor way to get it: rate limits, pagination, custom objects, and integration code that breaks when an admin renames a field. What they actually want is the data in Amazon RDS, where it can be queried and joined like everything else.

Stacksync mirrors Tasks, Customer profiles, Conversations, Conversation items from Gladly into Schemas, Tables, Views, Columns in Amazon RDS with real-time, bi-directional sync. Read CRM records with plain queries; write updates from your application and they appear in Gladly with validation intact. Go-to-market teams keep working in the CRM, engineers keep working in the database, and neither has to think about the other.

Common use cases

  • Mirror conversations and topics into a warehouse for CX analytics and staffing models.
  • Keep customer attributes such as loyalty tier and lifetime value synced from a warehouse into Gladly profiles for routing and prioritization.
  • Mirror SaaS objects into RDS tables so product features can join business data with application data in one query
  • Keep an RDS reporting database hydrated from operational tools without maintaining ETL jobs

Query the CRM like a database

Accounts, contacts, and custom objects from Gladly become tables in Amazon RDS you can join with application data directly.

Product events onto CRM records

Signup, usage, or lifecycle changes written to Amazon RDS sync onto the matching records in Gladly, giving go-to-market teams live product context.

Internal tools without API code

Back-office apps read and write the synced tables; Stacksync handles the Gladly API, limits, and retries.

What you can sync between Amazon RDS and Gladly

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

Amazon RDS objects Gladly objects
Tables The core sync target; rows map to records in connected SaaS systems. Agents User records used to attribute work in CX analytics.
Views Read-side projections exposed to outbound syncs. Topics Categorization applied to conversations; the key dimension for contact-driver reporting.
Columns Field-level mapping targets, typed per the underlying engine. Tasks Follow-up work items created from external triggers or synced for workload reporting.
Primary and Unique Keys Match keys for idempotent upserts. Customer profiles The central entity; merges identifiers like email, phone, and order IDs, which syncs use for matching.
Read Replicas Low-impact read endpoints often used as the source side of a sync. Conversations Each customer's continuous timeline; status and outcomes sync to CRMs and warehouses.
Stored Procedures Engine-specific logic that can react to synced rows. Conversation items Individual messages across voice, SMS, chat, and email attached to the conversation.
What ships with Amazon RDS ⇄ Gladly

Connect Amazon RDS and Gladly for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Amazon RDS–Gladly connection.

Real-time

Two-way sync

Changes in Amazon RDS or Gladly instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Amazon RDS or Gladly data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Amazon RDS or Gladly record.

Observability

Monitoring

Track your Amazon RDS ⇄ Gladly sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between Amazon RDS and Gladly.

How the Amazon RDS and Gladly connectors work

Amazon RDS

Integration surface
SQL wire protocol of the chosen engine (PostgreSQL, MySQL, MariaDB, SQL Server, Oracle)
Authentication
Database credentials over SSL/TLS, or IAM database authentication on supported engines
Change detection
Engine-native log-based CDC: MySQL/MariaDB binlog, PostgreSQL logical replication, SQL Server CDC; enabled through RDS parameter groups, with polling as a fallback
Capabilities
read · write · CDC
Rate limits
No API rate limits; throughput depends on instance class, storage IOPS, and connection limits

Gladly

Integration surface
REST API
Authentication
API tokens used with basic authentication tied to an agent email
Change detection
Webhook event subscriptions for conversation and customer events, supplemented by polling and report exports
Capabilities
read · write · webhooks
Rate limits
Subject to the platform's API rate limits
How it works

How to connect Amazon RDS to Gladly — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Amazon RDS and Gladly with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Amazon RDS connected
    Gladly connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Amazon RDS and Gladly objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Amazon RDS ⇄ Gladly
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Amazon RDS Gladly
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
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FAQ

Amazon RDS and Gladly integration FAQ

SECURITY

Security teams love Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

Learn more about security
SOC 2 type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS

SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 386 integrations available for Amazon RDS and Gladly.

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